Getting Answers

To get answers,

  1. Please try the FAQs below.
  2. Read the Voice4u Online Manual.
  3. Email us with a description of your problem, question, or comment.

Ask Us a Question

… or any other mail program: info@sv4u.net

Frequently Asked Questions

What equipment I need to use Voice4u?

Must have:

  • iPhone, iPod Touch, iPad, or Android phone
  • Voice4u
  • iTunes Store account (for iPhone, iPod Touch, iPad)
  • Google account (for Android phone)

Optional but strongly recommended:

  • iTunes (free download)
  • external microphone (for 2nd gen. iPod Touch)
  • digital camera (for all iPod Touch)
  • PC or Mac.
  • WiFi connection

The second generation iPod Touch require an external microphone to record audio. The third generation iPod Touch comes with a microphone. All iPod Touch users must capture graphics from an external camera (digital camera) and upload them to your PC or Mac via iTunes. To use Voice4u on an iPhone, you must activate your device with AT&T and pay applicable activation fees & monthly usage fees.

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Which devices is Voice4u compatible with?

Voice4u is compatible with iPhone, iPod Touch, iPad devices, and Android phones including the second generation iPod touch (with built-in speaker), the third generation iPod touch (with built-in speaker and microphone), the first generation iPhone, the second generation iPhone (iPhone 3G), the third generation iPhone (iPhone 3GS), and iPad (both Wi-Fi / Wi-Fi + 3G models), and iPhone 4.

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Which iPhone and iPod Touch models do you recommend?

It all depends on your needs. The iPod Touch has a faster processor and is cheaper. The iPhone has built-in camera allowing you to take pictures from inside Voice4u and can also be used as a phone.

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Do I have to buy a Macintosh (Mac) to use Voice4u?

Absolutely not. MS Windows is fine; however, you may need to install iTunes for Windows. You can download iTunes here (FREE): http://www.apple.com/itunes/download/

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Where can I purchase an iPhone or iPod Touch?

You can purchase an iPhone or iPod Touch at a local Apple store near you, or an Apple’s online store: http://store.apple.com/us. Please try the Apple Store Locator: http://www.apple.com/buy/locator/

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I do not know how to setup an iTunes Store account …

Apple provides a comprehensive tutorial on how to setup an account.

Our download guides also cover how to create an iTunes account.

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I forgot the password associated with my iTunes Store account…

You can retrieve or reset your password here: https://myinfo.apple.com/

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How do I get Voice4u onto my device?

You can download Voice4u onto your device from the App Store button on your device. The iPod Touch requires a WiFi connection to download applications from the App Store. Alternatively, you can visit the App Store through iTunes on your PC or Mac. Please also read our visual instructions.

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Can Voice4u be used on multiple different devices?

Yes it can. On the App Store in iTunes, Voice4u will be tied to the iTunes account you make the purchase from. If you own multiple devices, for example, an iPhone and an iPod touch, you can sync both devices to this same account and use Voice4u on both the iPhone and iPod Touch.

Note that since you can only sync a device to one account at a time, Voice4u will be removed from the device if you subsequently sync the device to another iTunes account on another computer. To put it back, you will need to sync again to the original iTunes account you made the purchase from.

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I can’t take pictures with my iPod Touch or iPad!

Unfortunately, the current iPod Touch and iPad do not have built-in camera yet. You need to upload your graphics through iTunes and select from your photo album (such as iPhoto).Here are some tutorials on how to copy pictures to your iPhone & iPod Touch.:

The iPhone has a built-in camera allowing you to take pictures from inside Voice4u. With the iPod Touch and iPad you first need to take pictures with a digital camera, synchronize those to your computer, and then using iTunes, synchronize your computer image library with your iPod Touch or iPad. When you create a new item or edit an existing item in the Voice4u app, you can choose a picture from your photo album (iPod Touch, iPad and iPhone) or take a picture (iPhone only).

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Is it possible to record voices on my iPod Touch?

Yes. If you have a 3rd generation iPod Touch (32 or 64 GB), you are good to go. If you have a 2nd generation iPod Touch, you will need an external microphone. For example, the Apple Store sells Apple Earphones with Remote and Mic:

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How do I control the volume in Voice4u?

Use volume button on the top left side of the device, or the volume control button on the bottom left corner of the screen.

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Can I change the gender of the voice?

No. The current version of Voice4u does not have that capability yet, but we may incorporate it in a future release.

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I made a mistake. How do I delete a custom icon?

Please visit our tutorial page: http://voice4uaac.com/support/tutorials/

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How much does Voice4u cost?

Voice4u is currently selling on the App Store for $49.99, and on the Android Market & Amazon App Store for $39.99.

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What are the intended ages of Voice4u?

There is no limit, but if your children or individuals do not need picture exchange communication style anymore, they may not need Voice4u. If you let your children have a device, make sure they do not drop it! If your child is about to start K-12, Voice4u will be very useful to enhance their studying and communication at school.

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Do you offer a demo of Voice4u?

Unfortunately not. Apple does not currently support time-limited trials for iPhone/iPod Touch applications, so we cannot provide a trial version. However, you can try it out at PHP (Parents Help Parents) iTech Center in San Jose, California.

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How much is it to upgrade to a newer version of Voice4u?

It’s FREE! There is no charge for upgrading.

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How many icons does Voice4u come with?

Voice4u provides about 150 icons by default. You can use images and your voice to create original icons. You can find a video tutorial on making custom icons here:

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How long does the battery of the iPod Touch / iPhone last?

It depends on how much you use your phone, browse websites or use other apps. Our educational guess is up to 5~8 hours. Please also refer to the following sites.

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Can I edit categories?

Yes. You can add as many as categories you want. Also the app allows you to edit and delete categories. It’s fully customizable.

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How can I use my promotional code?

Here, we have a visual tutorial:

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Do you offer an educational discount?

Yes. Special pricing is available for educational institutions through Apple’s Volume Purchase Program. To join the program, please call 1-800-800-APPL (1-800-800-2775 option 2, then option 2 again). To learn more about the program, visit http://www.apple.com/itunes/education/.

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Do you offer a trial version?

Unfortunately not. But we offer free license codes for qualified organizations and individuals. Please read this page to apply.

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Is Voice4u compatible with aPad, ePad or SuperPad?

Voice4u currently isn’t compatible with these types of Android tablets. We strongly recommend to use Android tablets that are manufactured by major brands such as, but not limited to; Samsung, Dell, or Motorola.

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